What is a Chic Sketch?

Chic Sketches are 3-5 minute custom fashion illustrations created by one of our live fashion illustrators, hand drawn on digital tablets. They are not portraits and are not intended to accurately reflect every detail of your photograph, but instead highlight aspects of your style in a fun and chic way as a quick fashion sketch.

What products are offered in the Chic Sketch Shop?

Currently, the Chic Sketch shop offers custom Chic Sketch phone cases for the iphone 6, 6 Plus, 7 and 7 Plus.

The Chic Sketch Shop also offers acrylic Chic Frames in two sizes, 4 x 6” inches and 5 x 7” inches. These frames can be customized in a horizontal or vertical orientation.

What is included in the Chic Sketch Package?

You will be sent a prepaid promo code for a Chic Sketch and a separate prepaid promo code for a Chic Sketch Case.

Redeeming your purchase in the Chic Sketch App

How do I download the Chic Sketch App?

Here is the link to the iOS version of Chic Sketch.

Here is a link to the Android version of Chic Sketch

How do I redeem my Chic Sketch?

To get your Chic Sketch you must open the Chic Sketch app. Next, tap on the black circular button at the bottom of your screen. At this point you have the option to snap a photo, or upload one of your choice from your camera roll. After you have chosen your photo, you will be prompted to scale the photo to the size of your liking. Next, click the checkmark at the bottom right. Then you will see a circle that says “Type your code here…” This is where you will enter your prepaid Sketch Code. Press redeem. Your photo will be sent into our queue and sketched at the next available time.

How do I redeem my Chic Sketch Case?

Once you have your Chic Sketch done, you can order your case. Go to the menu in the upper left hand corner of the Chic Sketch app, and select “shop”. Click anywhere in the middle of the screen to load the shop. Select “phone case” and hit “Make It!”. Now choose your phone model, and make a selection in the next screen of how many photos you would like. Once you have edited your case to your liking, select “save to shopping cart”. In the lower left hand corner there will be a button that says “Promo Code”. Enter your Merch Code and check out!

Which model phones are supported for Chic Sketch Cases?

Currently only iphone 6, 6 plus, 7 and 7 plus are supported.

Can I customize the background of my Case?

No. The background of all Chic Sketch Cases are white to highlight the sketch.

Getting Your Sketch

What does expediting an order do?

Expediting puts your Chic Sketch in a separate order queue that is prioritized over all non- expedited orders. Expedited orders are within the top 10 percent of all orders.

Will I be assigned the same artist every time I order a Chic Sketch?

Each time a customer places an order for a Chic Sketch their order is randomly assigned to one of our artists. This does not necessarily mean that the customer will have the same artist every time they order a Chic Sketch.

What makes the perfect Chic Sketch?

The ideal Chic Sketch is a full body photo of your fashion look where we can see your outfit to turn you into a fashion sketch. Popular submissions are full body photos of 1-2 people.

What content is prohibited?
  • Inanimate objects that are not a person, animal or accessory.
  • Photos with more than 4 people.
  • Cars, furniture, scenery, previously drawn sketches or photos that are not focusing on a person or a pet.
  • Nudity, violence or offensive imagery as determined by Chic Sketch.

If your photo falls into one of these categories, it does not qualify as a Chic Sketch and it will be flagged. You will then receive an email explaining how to resubmit your sketch and your new replacement photo will go back into the queue where your previous photo was in order. 

What is Chic Sketch’s refund policy?

Each Chic Sketch is custom made just for you by a real artist. Once your sketch has been created, the work has been done and the artists time has been spent creating your sketch. Chic Sketch is unable to issue a refund directly due to the policy of both the Apple App Store and Google Play Store. To request a refund, please go to the email that you received as a receipt from the Apple or Google store. There will be a link included there that you can contact to request a refund directly.

I just purchased a sketch and I’m back on the home page. Where can I find my completed sketch?

After you complete a purchase, it will go into our active queue of orders that our live fashion illustrators sketch from. You can go to your profile in the app and see the pending order at the top of your Gallery. While the order is still in the queue you can view where in the line your order is currently. Once your order reaches the front of the line it will be sketched by one of our fashion illustrators. Your sketch will be emailed to you and also will appear in your profile.

I went through the payment, but do not see a pending order in my profile. Where is my sketch?

Please send an email to support@chicsketch.com.

Include a copy of the email that you receive as a receipt from Apple or Google Play.

Product Delivery

How long do Chic Sketch items take to be delivered?

Chic Sketch orders generally take between 2 and 48 hours to be completed depending on order volume and available illustrators. Based on high demand or promotions, your sketch could take longer to arrive. All sketches are completed in the order they were received.

Since all Chic Sketch Shop products are one-of-a-kind and custom made just for you, orders take 3 business days to be manufactured and generally take between 7 and 21 business days to be created, packaged and delivered from start to finish. Once your order is completed you will receive an email with shipping information and a tracking number.

Where does the Chic Sketch Shop deliver to?

The Chic Sketch shop delivers globally. Shipping is currently free on all orders!

There is something wrong with my Chic Sketch Shop order, what do I do?

Please send us an email at support@chicsketch.com.

What is the Chic Sketch return policy?

All Chic Sketch sales are final. If you have any questions, please send us an email at support@chicsketch.com.