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Did you complete the purchase on the site, and then use the coupons from your email to order a product on the Chic Sketch app?
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It looks like you may have misunderstood how to receive your product. When you purchase the product on the site, you will receive a 100% OFF coupon to order a custom fashion sketch and/or product through your email. These items can be redeemed on the Chic Sketch app. For further details, please visit our How It Works page as well as our FAQ. Stay Chic!
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