Did you complete the purchase on the site, and then use the coupons from your email to order a product on the Chic Sketch app?
It looks like you may have misunderstood how to receive your product. When you purchase the product on the site, you will receive a 100% OFF coupon to order a custom fashion sketch and/or product through your email. These items can be redeemed on the Chic Sketch app. For further details, please visit our How It Works
page as well as our FAQ
. Stay Chic!